At Fenchi Win, every piece of your information is a trust we hold sacred. How it is collected, where it is used, and how it is protected — all of it is clearly laid out here.
Key security measures at a glance
Every transaction and piece of personal information is protected with bank-grade encryption. No outside party can access this data.
Fenchi Win never sells your personal information to third parties. Your data is used solely to deliver our services.
You can view, correct, or delete your information at any time. This is your right.
Fenchi Win's servers operate in accordance with international security standards and undergo regular security audits.
We are fully transparent about what cookies we use and why. You can reject cookies at any time.
Your email address or phone number will never be used for unsolicited advertising. You can turn off any notifications at any time.
Welcome to Fenchi Win. This Privacy Policy explains what information we collect when you use the Fenchi Win platform, how we use it, and how we keep it secure.
By using the Fenchi Win website or mobile platform, you are considered to have agreed to this Privacy Policy. If you do not agree, please discontinue use of the platform.
Scope: This policy applies to all Fenchi Win services — including the website, mobile site, customer support chat, and email communications.
We believe your data belongs to you. Fenchi Win collects only the information that is genuinely needed to deliver our services.
Fenchi Win collects several types of information, which can be grouped into two main categories:
Information provided directly (by you):
Automatically collected information:
Our assurance: Fenchi Win never directly stores your full credit card number or complete bank account details.
Fenchi Win collects information in the following ways:
Please note: Fenchi Win will never ask for your password over the phone or by email. Any such message is a scam.
| Data Type | Purpose of Use | Retention Period | Category |
|---|---|---|---|
| Name & Contact Details | Account Management | For as long as your account remains active | Required |
| Identity Documents | KYC Verification | 5 Years | Required |
| Transaction History | Financial Records | 7 Years | Required |
| Game History | Service Improvement | 3 Years | Functional |
| Cookie Data | User Experience | 30 Days – 1 Year | Optional |
| IP & Device | Security Monitoring | 6 Months | Functional |
| Support Chat Logs | Quality Control | 1 Year | Optional |
Fenchi Win uses your information only for the specific purposes outlined below:
Fenchi Win's commitment: Your information is never used for advertising sales or spamming.
Fenchi Win does not generally share your information with third parties. However, limited data may be shared in the following circumstances:
Strictly Prohibited: Fenchi Win never sells your information to marketing companies, data brokers, or unrelated third parties.
All third parties with whom data is shared are required to comply with international data protection standards. Fenchi Win enters into separate privacy agreements with each of them.
Fenchi Win uses cookies and similar tracking technologies on its website. Cookies are small data files stored in your browser.
Types of cookies we use:
Your control: You can block or delete cookies at any time through your browser settings. Please note that doing so may cause certain features to stop working.
Fenchi Win employs the latest technology to keep your data secure. Our security systems are regularly audited by international experts.
In the Event of a Data Breach: In the event of a data breach, Fenchi Win will notify affected members within 72 hours and take immediate steps to resolve the issue.
As a Fenchi Win member, you have important rights regarding your personal information:
You can find out what information we hold about you. Submit a request to customer support and we will respond within 30 days.
If any of your information is incorrect, you can have it corrected. Most details can be updated directly from your account settings.
After account closure, your information will be deleted unless we are required to retain it by law.
You may request a copy of your information in a standard, portable format.
You may opt out of having your data used for marketing purposes. The option to unsubscribe from marketing emails is always available.
In certain circumstances, you may request that the processing of your data be temporarily suspended.
To exercise your rights: Email us at [email protected]. Fenchi Win will respond within 30 days.
Fenchi Win does not retain data beyond what is necessary. Each type of information has a defined retention period:
Once the designated retention period expires, Fenchi Win automatically deletes or anonymizes your data securely.
Fenchi Win strictly does not serve anyone under the age of 18. We never knowingly collect personal information from minors.
If it is found that a minor has inadvertently created an account, Fenchi Win will immediately close that account and delete all collected data.
A note for parents: If your child has accidentally created a Fenchi Win account, please contact us immediately. We will take swift action.
Fenchi Win may update this Privacy Policy from time to time. Changes may be driven by legal requirements, the introduction of new services, or improvements to our security practices.
Members will be notified by email or on-platform notification for any significant changes. The effective date of any update will be displayed at the top of the page.
Recommendation: Check this page from time to time. Continued use of Fenchi Win after any changes have been made will be considered acceptance of the updated policy.
For any questions, concerns, or complaints regarding the Privacy Policy, please contact Fenchi Win customer support. We are always ready to assist you.
Your privacy is our top priority. Fenchi Win takes all complaints seriously and strives to resolve them promptly.
Related Pages: For more details, visit our Terms & Conditions and Responsible Gaming View page.
Your data is protected with bank-grade security. Join Fenchi Win today and enjoy gaming with complete peace of mind.
18+ only. Your information and privacy are always protected.